All internet based email systems have some sort of Spam protection. Some are better than others. In almost all installations of Spam protection, email that you want to be delivered can be sent to your Spam or Junk mail folder or even worse, deleted at the mail gateway. One way to help prevent this from happening, especially if you know who is sending it, is to add the email address or the full email domain to a white list or a trusted sender list. I have included a step-by-step process for a number of the more common email providers. Click on your email provider's button.
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Shaw
Bell/MTS
Gmail
Hotmail/Outlook.com
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